Comments on: The economic crisis: Tipping point for healthcare consumer behavior? http://www.thinkinterval.com/2009/03/the-economic-crisis-tipping-point-for-healthcare-consumer-behavior/ Welcome to the transformation Tue, 20 Dec 2011 22:42:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: greg http://www.thinkinterval.com/2009/03/the-economic-crisis-tipping-point-for-healthcare-consumer-behavior/#comment-41 greg Wed, 18 Mar 2009 18:04:20 +0000 http://www.thinkinterval.com/?p=1066#comment-41 I could not agree more with your thoughts regarding the tipping point. This is a great article. I could not agree more with your thoughts regarding the tipping point. This is a great article.

]]> By: Chris Bevolo http://www.thinkinterval.com/2009/03/the-economic-crisis-tipping-point-for-healthcare-consumer-behavior/#comment-40 Chris Bevolo Tue, 17 Mar 2009 19:39:38 +0000 http://www.thinkinterval.com/?p=1066#comment-40 Great suggestions, Suzanne. And I couldn't agree more on the encouragement toward enhancing the patient experience. It can be difficult in tough economic times to invest in assets like a superior experience that may seem less important now, and can take years to pay off. But those that do will come out ahead. Great suggestions, Suzanne. And I couldn’t agree more on the encouragement toward enhancing the patient experience. It can be difficult in tough economic times to invest in assets like a superior experience that may seem less important now, and can take years to pay off. But those that do will come out ahead.

]]> By: Suzanne Dewey http://www.thinkinterval.com/2009/03/the-economic-crisis-tipping-point-for-healthcare-consumer-behavior/#comment-39 Suzanne Dewey Tue, 17 Mar 2009 18:55:53 +0000 http://www.thinkinterval.com/?p=1066#comment-39 Thank you for your thought-provoking post. You bring up many good points and I agree with you, that for more than economic reasons, the health care industry is on the brink of great change. You are right to ask if providers (physicians, extenders, hospitals and other health care delivering organizations) are ready for the impact. As a former hospital marketing/planning VP, the memory of having stuff come at you in all directions was overwhelming and being able to pin-point an approach was often the hardest task. On that memory, I encourage providers to consider paying keen attention to outcomes and creating data repositories so that information can be provided to patients and physicians that will be useful for them. I also encourage providers to continue focusing on the patient experience. Many organizations believe they are providing good service but if “mystery shoppers” were let loose…would the organization be satisfied with the results? Making incremental changes to push our organizations forward may seem glacial so be sure to start in places where the change will be well noted. Onward! Thank you for your thought-provoking post. You bring up many good points and I agree with you, that for more than economic reasons, the health care industry is on the brink of great change. You are right to ask if providers (physicians, extenders, hospitals and other health care delivering organizations) are ready for the impact. As a former hospital marketing/planning VP, the memory of having stuff come at you in all directions was overwhelming and being able to pin-point an approach was often the hardest task.

On that memory, I encourage providers to consider paying keen attention to outcomes and creating data repositories so that information can be provided to patients and physicians that will be useful for them. I also encourage providers to continue focusing on the patient experience. Many organizations believe they are providing good service but if “mystery shoppers” were let loose…would the organization be satisfied with the results? Making incremental changes to push our organizations forward may seem glacial so be sure to start in places where the change will be well noted. Onward!

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